Cistto Nourishing Lip Care 1.5g

Shipping

• We ship to West & East Malaysia.
• Shipping fee will be shown at checkout.
• Orders are delivered via J&T Express or our courier partners.
• Estimated delivery time:
  - West Malaysia: 3–5 business days
  - East Malaysia: 7–14 business days
• Delivery may be delayed during peak seasons or high-volume periods.
• Once shipped, your tracking number will be provided via email.
• We use third-party couriers; we are not responsible for delays or damage caused by the courier.
• For delivery issues, please contact us within 8 working days from the date you receive your parcel.
  

Return & Refund Policy

• For hygiene and safety reasons, all skincare & cosmetic products are non-returnable and non-refundable once purchased.
• Orders cannot be cancelled or changed after checkout.
• Returns/exchanges are only allowed if:
  - You received the wrong item, or
  - The item is damaged or defective.
• You must contact us within 8 days of receiving the item.
  - Please provide your order number and clear photos/videos showing the issue.
• Do not return any product without our approval — unauthorized returns will not be processed.
• Non-returnable situations include:
  - Opened/used items
  - Change of mind or personal preference
  - Requests made after 8 days
• Approved returns must be sent back within 14 days.
• Refunds (if eligible) will be issued to your original payment method after inspection.