Frequently Asked Questions
Customer Care
How can I contact Beauty Pavilion?
You can reach us via email at sammoorbsb@gmail.com
Or contact us at +60 3-7499 3257 from Monday to Friday, 930 AM to 530 PM
What should I do if my package is missing or I have other issues?
If your order shows as delivered but you haven’t received it, or if you encounter any issues, please contact our Customer Care team immediately. We will work with our courier partners to resolve it quickly.
Orders
How can I track my order?
You can track your order using the tracking number provided in your order confirmation email. For any assistance, contact our Customer Care team.
Can I cancel my order?
Orders can only be canceled if they haven’t been processed and shipped yet. Please contact us via email or WhatsApp as soon as possible.
I entered the wrong address, can I change it?
Don’t worry! Contact our Customer Care team with your order number and updated address details. We’ll coordinate with the courier to update the delivery if possible.
Delivery
Do you ship to my location?
We currently provide domestic shipping. For international shipping, please contact our Customer Care for assistance.
How long will it take for my order to arrive?
Delivery times depend on your location. Orders are generally processed within 1–3 business days. Orders placed on weekends or public holidays will be processed the next business day.
Is there free shipping?
Free shipping is automatically applied at checkout when your order meets the minimum spend requirement after discounts or promotions.
What if I’m not available to receive my parcel?
Depending on the courier, your delivery may be rescheduled for the next working day. Please ensure your contact number is correct for any delivery updates.
Returns & Exchanges
Can I return or exchange my order?
If your product is damaged or defective, we will gladly offer a replacement.
How do I initiate a return or exchange?
Contact our Customer Care team with your order number and photos of the item (if damaged or defective). We will guide you through the process.
When will I receive my refund?
Refunds are processed within 1–3 business days after we receive the returned products in their original condition. The time it takes for the refund to appear in your account depends on your payment method and may take 7–21 days.